Crew Resource management Cabin Crew, Stewardess, Steward

Crew Resource Management
Cabin Crew

OBJECTIVES

To enhance the communication and management skills of the crew member, as well as the importance of effective coordination and two-way communication between all crew members by improving awareness of personal physiological and psychological limits and obtaining an understanding of the origin of errors.


TRAINING METHODS

Face to face or Blended or E-learning

The totality of our on-site training is above all operational and in complete adequacy with the real conditions of crew daily operation. AIR FORMATION concentrates its pedagogical means in this direction, putting into practice all subjects in the form of Evidence Based Training (EBT)

PROGRAMME

Training course compliant with the EASA requirements specified in Annex V, Part-CC to Regulation (EU) N°290/2012 & (EU) 965/2012 last edition AMC1.ORO. CC.115&215.
Crew Resource Management






PROGRAMME

- General instructions on CRM principles and objectives

- Human performance and limitations

- TEM (threat and error management)

- Human error & violations

- Information acquisition and processing

- Attitude and behaviors, personality awareness

- Workload

- Stress handling

- Management of passenger human factors (crowd control, stress, conflict, medical…)

- Fatigue and vigilance

- Communication & culture differences

- Coordination

- Leadership & Assertiveness

- Decision making & Situation awareness

- Resilience development

- Surprise and startle effect

- Introduction to SMS (Safety management System) & Cabin safety reporting

- Case study



RATES / VERSIONS AVAILABLE

versions: français Anglais blended Elearning

Duration Face to Face: 7 h       Rates VAT Excl.: 440 €

Duration Blended: 10.5 h          Rates VAT Excl.: 440 €

Duration Elearning: 7 h             Rates VAT Excl.: 115 €

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